Shipping Policy

Shipping Policy

Your jewellery deserves a safe journey to you. At Haequeen, every order is checked, packed with care, and sent out so it reaches you in beautiful condition. Here’s everything you need to know about how we ship.

1. Where We Deliver

  • We currently deliver across Pakistan.
  • Orders are shipped to the address you provide at checkout, so please double-check your details before placing your order.
  • Note: We do not offer international shipping at this time.

2. Order Processing Time

  • Orders are processed within 1–2 working days after confirmation.
  • Orders placed on weekends or public holidays are processed on the next working day.
  • During sales, festive seasons, and Eid, processing may take a little longer. We’ll keep you updated if there’s any delay.
  • Made-to-order or personalised pieces may need extra time, which will be clearly mentioned on the product page.

3. Delivery Time

Once dispatched, your parcel usually arrives within:

  • Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, and similar): 2–4 working days.
  • Other cities and towns: 4–7 working days.
  • Remote or far-flung areas: May take a few extra days.

Please keep in mind that these are estimates, not guarantees. Weather, courier delays, public holidays, or local disruptions can occasionally affect delivery times.

4. Shipping Charges

  • Shipping charges, if any, are shown clearly at checkout before you pay.
  • Shipping fees may vary depending on your location and order weight.

5. Order Confirmation & Tracking

  • After you place your order, our team may contact you by WhatsApp, call, or SMS to confirm your details. Please keep your phone reachable, as this helps us dispatch faster.
  • Once your parcel ships, we’ll share your tracking number and courier name by email or WhatsApp so you can easily follow its journey.

6. Cash on Delivery & Online Payment

  • Cash on Delivery (COD) is available for eligible orders across Pakistan. Please keep the exact cash amount ready for the courier.
  • For high-value pieces, we may ask for advance payment or a partial advance to confirm the order.
  • Orders repeatedly refused or not collected upon delivery may lose COD eligibility for future purchases.

7. Packaging

Each piece is placed in a protective jewellery box or pouch and packed securely to prevent scratches, tangling, or damage in transit. Gift-ready presentation is an essential part of the Haequeen experience.

8. Receiving Your Parcel

To keep your order safe and any claims simple:

  • Check that the outer packaging is intact before accepting it.
  • Record a short unboxing video as you open your parcel. This helps us resolve any damage or missing-item issues quickly and fairly.
  • If the parcel looks tampered with or badly damaged, please let us know right away.
  • Please report any shipping issue within 48 hours of delivery, along with your order number and clear photos/video.

9. Delivery Attempts & Undelivered Orders

  • Our courier partners usually make 2–3 delivery attempts.
  • If your parcel can’t be delivered because of an incorrect address, an unreachable phone number, or repeated refusal, it may be returned to us. In such cases, re-shipping charges may apply.

10. Incorrect Address

Please make sure your address and phone number are complete and correct. Haequeen is not responsible for delays or losses caused by wrong or incomplete details. If you spot a mistake after ordering, contact us as soon as possible, and we’ll do our best to update it before dispatch.

11. Lost or Delayed Parcels

If your tracking hasn’t updated for several days or your order seems delayed, please reach out to us. We’ll follow up directly with the courier and keep you informed until the issue is resolved.

12. Need Help?

We love hearing from our customers, and we’re always happy to help with anything you need!

Thank you for shopping with Haequeen. We can’t wait for your jewellery to reach you safely. ✨

Shopping Cart
Scroll to Top